Everything we make is fresh, perishable food. That shapes how returns work, so here it is plainly.

We do not accept returns

Because our popcorn is a perishable food item, we are not able to accept returns once an order has shipped or been picked up. This is standard for fresh food and it is how we keep what we sell safe.

If your order arrives damaged

Contact us with a photo of the damage and we will review it with you.

If something is wrong with your order

Wrong flavor, missing item, or anything else that is not what you ordered — tell us and we will fix it. Call (980) 781-5798 or email popstarzusa@gmail.com.

Cancelling an order

If your order has not been made or shipped yet, contact us as soon as you can and we will do our best to cancel or change it. Custom, bulk, and event orders are handled case by case once production has started.

Questions

Call (980) 781-5798 or email popstarzusa@gmail.com. You will hear back from a person.