Questions
Everything people
ask us.
If your question is not here, call (980) 781-5798 or email popstarzusa@gmail.com. A person answers.
Orders & shipping
How long until my order arrives?
Orders are made in 2 to 4 business days, then 3 to 7 days in transit anywhere in the United States. Expedited shipping is available when you need it faster. Processing can run longer in November and December.
How much is shipping?
Rates are calculated at checkout based on weight and where it is going. We do not run a free shipping threshold at the moment.
Will chocolate melt in transit?
Chocolate and coated flavors are heat sensitive. We take precautions, but we cannot guarantee against melting or texture changes in extreme heat. If something arrives in bad shape, contact us.
Something arrived damaged or wrong.
Contact us at popstarzusa@gmail.com or (980) 781-5798 with your order number and a photo.
Can I pick up instead?
Yes. In-store pickup is available at 3805 Concord Pkwy S, Suite 132, Concord, NC 28027.
The popcorn
How long does it stay fresh?
Savory flavors are best within about 45 days. Candy and caramel flavors hold around 90 days, and chocolate and premium flavors up to 120. Every bag carries the date it was popped.
What do the sizes mean?
K-Pop is 3 cups, about one sitting. Stretch is 9 cups, the size most people pick. Big Poppa is 28 cups and feeds a room.
Do you have vegan options?
Not at the moment. Our current seasonal line-up does not include a certified plant-based flavor. Every flavor lists its full ingredients on its own product page, and if you want to talk one through before you order, call us at (980) 781-5798.
What about allergens?
Our products are prepared in a facility that also handles milk, soy, wheat, peanuts and tree nuts, and cross contact can occur. We cannot guarantee an allergen free environment. Ingredients are listed on each flavor’s own product page. If you need allergen detail for a gift box or a tin, call us at (980) 781-5798 before you order and we will confirm exactly what is inside.
Custom, bulk and corporate
Do you do custom jobs?
Yes. Custom labels, special packaging and personalized options are available depending on order type, quantity, timeline and design needs. Minimums are quoted per job.
Are there extra charges on custom orders?
A standard 10% administrative fee may apply to qualifying custom, bulk, special event and managed orders. It is quoted up front, never a surprise.
How far ahead should I order?
As early as you can, especially for large orders, holidays, weddings and conferences. Two weeks is standard for custom work, three to four in November and December.
Can you ship to many addresses at once?
Yes. Corporate accounts can upload a recipient list and we ship each gift individually, with one invoice back to you.
Do you offer terms?
We take card and ACH. Ask us about PO and net-30 for corporate accounts.
Returns
Can I return popcorn?
Because our popcorn is a perishable food item, we do not accept returns. If your order arrives damaged, contact us with a photo of the damage.